This Privacy Policy is effective as of 31-3-2023
Renovation Hub (herein referred to as the “Renovation Hub”, “we” or “us”) are firmly committed to protecting your privacy. We connect Renovators with Homeowners (as defined in our Terms of Use) for provision of wide range of services pertaining to home renovation. In other words, we help people find what they need and helping the businesses that provide these services succeed (“Services”).You should understand what we do with data relating to you (“Personal Information”) which we collect when you visit our websitehttps://www.renovationhub.my/, (the “Website”) and how we use and disclose the information. We are committed to complying with all data protection laws as are applicable to us.
By using our Website or by otherwise giving us your Personal Information you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website or give us any of your Personal Information. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your data may be used.
If you have any questions or comments about the Policy, please contact us at[email protected].This Policy is incorporated into and is subject to the Terms of Use. Your use of Website and any Personal Information that you provide on the Website remains subject to the terms of this Website Privacy Policy and Renovation Hub Terms of Use. Please click on any of the following questions to be directed to the relevant answer in the main body of this Policy.
1. HOW WE COLLECT YOUR PERSONAL INFORMATION
2. WHY WE NEED TO COLLECT YOUR PERSONAL INFORMATION
3. TO WHOM WE GIVE YOUR PERSONAL INFORMATION
4. INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION
5. HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
6. HOW WE PROTECT YOUR PERSONAL INFORMATION
7. CHILDREN’S PRIVACY PROTECTION
8. CONTROLLING YOUR PERSONAL INFORMATION
9. LINKS AND THIRD PARTIES
10. CONTACT US
We may collect the following Personal Information relating to you:
• Account Information:You need to register to use our Website. In the course of accessing and using the Services, we must receive or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). The types of information we receive and collect from you will be phone numbers and email ID(optional).
• Device and Location Information:The Website automatically collects certain technical information relating to the device you use to visit the Website. Specifically, we use cookies and similar technologies to help us understand your activity on the Website. A “cookie” is a small piece of data that a website can send to your browser, which may then be stored on your device. Data that we collect automatically includes your internet protocol (“IP”) address, location, your device’s identification information, and the actions taken on our Website (e.g., links that you click) as well as other sites that you may visit.
• Payment Information:If you use the Service to make or receive payments, we will also collect certain financial information, such as credit card or other financial account information.
• Anonymous Information:We sometimes collect anonymous information from visits to the Website. Anonymous information refers to information that does not and will not directly or indirectly reveal your identity, e.g., aggregated data relating to all of our Website visitors. We may use this data to analyse trends and statistics and to help us provide you with a better experience using our Website.
If you provide us with Personal Information of third parties (such as the details of your administrative assistant or your emergency contact), you agree to (a) notify each individual before sharing their Personal Information with us, (b) explain that their Personal Information will be processed in accordance with this Privacy Policy, and (c) obtain their consent, where appropriate.
To the extent permitted by applicable law, we use your Personal Information for various purposes, such as to:
• provide you with the Services and information that you have requested.
• manage and maintain our relationship with you, including responding to an inquiry, question, or comment made by you and providing you with other customer support.
• communicate important notices to you, such as information about changes to this Website Privacy Policy and Service updates.
•carry out analytics and market research and internal reporting to enable us to plan, develop and improve our Website, our Services and marketing activities. (For example, we may use your IP address to help diagnose problems with our server, to administer the Website, to refine the Website based on which features people use most often, to help identify Website users (such as you) and gather general demographic information about Website users.)
• prevent and detect unlawful behaviour, and protect or enforce our legal rights, for example defending us in case of legal disputes.
We will not sell your Personal Information to anyone outside Renovation Hub. However, we may need to disclose your Personal Information to third parties in the following instances:
• Service providers:We will disclose your Personal Information to companies that provide services to us, such as vendors that assists us with payment transactions done on our Website. The service providers are required to keep your Personal Information confidential and are not permitted to use your Personal Information for any other purpose than to carry out the services they are performing for us.
• Third parties to meet applicable legal requirements:We may need to disclose your Personal Information to a third party if it is necessary to comply with a legal obligation or the decision of judicial authority, a public authority, or a government body, or if the disclosure is necessary for national security, law enforcement or other public interest.
• Third parties in connection with a business sale:If we make a sale or transfer of assets, or are otherwise involved in a merger or business/asset transfer, we may transfer your Personal Information to one or more third parties as part of that transaction.
• Other third parties with your consent:We may also share your Personal Information with other third parties when you separately consent to such sharing.
Your Personal Information will be retained only for so long as reasonably necessary for the purposes set out in this Website Privacy Policy in accordance with applicable laws, including to satisfy any legal, regulatory, accounting, or reporting requirements. Your information may persist in copies made for backup and business continuity purposes for additional time. If you choose to provide us with Personal Information, we encourage you to routinely update the data to ensure that we have accurate and up-to-date information about you.
Renovation Hub implements appropriate security measures including end-to end encryption designed to prevent unlawful or unauthorized processing of Personal Information and accidental loss of or damage to Personal Information. The data collected via our Website is stored in a secure server who will take periodic backups of such data.
The Website are not intentionally targeted to, or intended for, children under the age of 18. We do not knowingly collect data relating to children.
Accessing of Personal Information
(i)If you would like request information about your Personal Information which we have collected, or inquire about the manner in which your Personal Information may have been used or disclosed by us within the past year, please contact us. In order to facilitate processing of your request, we may need to ask for further information relating to your request.
(i) We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days from the date of your request, we will inform you in writing. If we are unable to provide you with any Personal Information or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable laws and regulations).
Updating or modifying your Personal Information
(i) It is crucial that you provide us with accurate Personal Information. You are responsible for informing us of changes to your Personal Information, or in the event you believe that the Personal Information we have about you is inaccurate, incomplete, or out of date. You can update your Personal Information by accessing your account on the Website. If you are unable to update your Personal Information through your account, you can do so by contacting us via homepage by filling out the questionnaire.
Withdrawal of consent and deletion of Personal Information
(i) You may communicate the withdrawal of your consent to the continued use or disclosure of your Personal Information for any of the purposes mentioned in this Privacy Policy, or request the deletion of your Personal Information, by contacting us through the contact details provided on the Website.
(i) Please note that if you communicate your withdrawal of your consent to our use or disclosure of your Personal Information as mentioned above, or request the deletion of your Personal Information, we may not be in a position to continue to provide our Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide our Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
The Website contains links to other websites, including sites controlled by third parties independent of us. Renovation Hub is not responsible for the privacy practices or the contents of such websites that is not owned by Renovation Hub. We encourage you to read the privacy notices of such websites before providing any Personal Information to them. We do not take responsibility of any other party’s site hyperlinked to Renovation Hub web site or in which any part of the Renovation Hub web site has been hyperlinked or for the opinions of third parties expressed on or through our Website.
Any questions, concerns or complaints about our processing operations and our commitment to this Website Privacy Policy should be addressed to Renovation Hub’s Data Protection Officer at[email protected].In addition to contacting us, in certain countries you have the right to lodge a complaint with your local data protection authority if you so choose.)